Returns, Exchanges and Shipping Policies

We want you to love your products! If you are not 100% satisfied with your purchase, simply send it back within 10 days adn we can exchange the product for another one, be it similar or not.

Any product you return must be in the same condition you received it.

It's important to provide detailed and comprehensive shipping information when placing your order. Cautiva by Lu is not responsible for undelivered packages based on misinformation of shipping address filled out by the customer upon checkout.  

We are also not responsible for lost or stolen packages. We be sure to assist you with the carrier used to ship, but once order shows delivered, we cannot assume responsibility for packages that are lost or stolen.

Additionally, all applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package. Please also note that in some occasion, custom agents may delay delivery of some packages.